Teach your chatbot to recognise and answer your customers' most mundane and repetitive questions.
Create a chatbot that is helpful to all your council residents, regardless of language.
Offer help in an easy-to-use chat interface. It's like chatting with a friend.
Replicate even the most complex support workflows into a simple and automated conversation.
Integrate your chatbot with the software your council already uses and loves.
Reap the benefits of chatbot automation without having to write a single line of code.
Use ubisend's built-in live chat or connect your current provider to be there for the customers who need a human touch.
Let customers raise support tickets. Route, claim, and manage them through a state-of-the-art ticketing system.
Offer automation through your website, phone lines, Amazon Alexa, SMS, and more.
Automate the repetitive and mundane resident questions. Save precious time and resources.
Simple and easy to use. Create chatbots without ever needing to write a single line of code.
No need for a big tech stack overhaul. Your chatbot connects with the software you currently rely on.
Help your customers where they are, whether that is your website, phone lines, helpdesk, or more.
Offer a human touch to the more vulnerable, all from the same platform.
Go beyond simple FAQs. Automate entire processes, no matter how complex.
80%+
Councils have reported over 80% of customers enquiries automated within 4 weeks.
90%
Customers actively mark most answers from the chatbot as 'helpful'.
1,000s
Your chatbot handles thousands of interactions all day every day.
UK council Breckland automates over 80% of their monthly enquiries with a customer service chatbot.
Yes. We work with numerous UK councils including Breckland, North Norfolk, and Great Yarmouth. ubisend is also part of the Crown Commercial Service (CCS) Artificial Intelligence framework.
Yes, ubisend is a no-code chatbot and automation platform. You can guide customers through processes, set up live chat and answer FAQs without seeing a single line of code.
ubisend differs in three main ways. Firstly, ubisend is a
conversational workflow automation platform. This enables you to autonomously
serve customers while putting processes in place to make life easier internally.
Secondly, other leading platforms see automation as a secondary benefit, limiting the
potential (if any) behind their chatbots. ubisend puts automation first,
helping companies automate up to 80% of their interactions.
Thirdly, ubisend is used by businesses to solve all of their automation needs.
HR, sales, and customer service solutions can all be created and managed from a central
location. ubisend is your single tool for years to come.
Yes, all FAQs and conversations can be updated at a moment's notice using our completely no-code platform. For example, existing customers were able to add COVID-19 guidelines and information overnight.
Yes, ubisend’s API toolkit can connect to any third-party software. Our tech team is always more than happy to assist with any integrations.
