Pain points and burnout cause good employees to go elsewhere.
With chatbot data, you can identify and common pain points with ease. Quickly action issues and improves the employee experience.
An internal-facing chatbot is a pulse of your organisation. Regularly triggered FAQs point to common pain points while sentiment analysis helps you better understand the causes of burnout.
ubisend makes use of a fully customisable dashboard, ensuring you see the data and metrics that are relevant to your business goals.
Have you got steps in place to gauge opinions on your employee portal?
A chatbot takes the poor insight of:
"X employees clicked 'very unhappy' when using our portal."
to
"23% of conversations regarding the employee portal showed negative sentiment, the majority of which was when using the portal to find information. The most common question about the portal was 'where do I find the employee handbook?'."
The scalability of chatbot data is what sets them apart from other tools. Qualitative data is provided in a quantitative state and requires little to no input from your team.
It's worth noting; chatbot's gather data autonomously while completing their other tasks. Recruitment chatbots help qualify applications while giving insight to candidates thoughts on your application process. FAQ chatbots take the pressure off your HR department while providing a window into your workforce.
