Conversational AI, chatbot, automation, live chat, and ticketing in one amazing platform.
The enterprise conversational AI framework.
We built ubisend to meet any requirements; regardless of company size, industry, or challenge. Our customers love us because we are their one-stop-shop chatbot and automation platform.
The ubisend platform's capabilities are vast and extensive. Because you can, quite frankly, use our platform to build anything, the most obvious answer to this question is 'it depends'. But we know 'it depends' doesn't help you. So, here's a broad average: two to three weeks. This includes integrating your knowledge, external software, testing, and training. (But really, it depends -- sorry!).
We are all about proprietary technology and relying on external providers as little as possible. Our platform's tech stack includes languages like PHP and Python. It is hosted on AWS servers. Our natural language processing engine is proprietary, built by ubisend's founders and fine-tuned over many years.
Yes. We provide you with an API toolkit that allows you to connect ubisend with any third-party software, as long as they have an API. Our customers use this functionality to connect platforms like HubSpot, Salesforce, Zendesk, Marketo, and more.
Don't limit yourself to the usual suspects. Our API toolkit also allows you to connect ubisend to any bespoke software you may be using. Find out how others use ubisend's unique integration system.
Making you successful is our priority. The platform gives you all the tools you need to create the solutions you need, without needing our assistance. Our team of experts produce actionable documentation, tutorials, and video content to help you extract value from the platform. We also frequently host free live training sessions. Finally, as a ubisend customer, we answer most questions within 24 hours.
With ubisend, you can launch solutions in over 60 languages, including French, Italian, German, Dutch, and Spanish. Activating a new language only takes one click. You can decide to create one solution per language or bundle all your required languages into one.
We know how important it is to protect your data and your business. To ensure the highest security standards, we are ISO27001 and Cyber Essentials certified. The entire ubisend infrastructure relies on heavy data encryption, both at rest and in transit. Our Information Security Management Team ensures everything is up to scratch.
We work with government organisations, defence contractors and many Fortune 500 companies. We're more than happy to go through security audits (and are well prepared for them!). For more information about our security measures, visit security or contact us.
We believe in the power of chatbots and automation; no matter the supporting technology you decide to use. Our platform is built using a driver system, allowing us to effectively swap our built-in services for external providers. Whether you are using Zendesk, Intercom, Watson, Lex or another popular tool, don't change your existing processes. Ask your account manager to help you swap ubisend's services with the ones you are already familiar with.
Let a dedicated team of ubisend experts take on your entire chatbot project, from scoping to final delivery. Includes all the services below.
We teach your chatbot everything it needs to know, from policy docs and data sheets to knowledge bases and FAQs.
We dive into our extensive chatbot knowledge to recommend comprehensive, fine-tuned, and actionable metrics and reporting.
From 'can it be done?' to 'how it is done'. Our developers research your software integrations and produce actionable recommendations.
We help you research, formalise, and translate existing processes into a conversational format -- ready for conversational automation.
On top of your complimentary 3hrs of training, book additional training sessions with a ubisend expert.