Speaking with prospects over the phone is essential when it comes to understanding their pain points and finding the right product for them.
The main problem for sales teams is getting them on the phone.
It is not only frustrating for your team, but it is also a pain for customers. No one likes an out-of-nowhere call at an inconvenient time.
This is where a chatbot can help.
With a chatbot, you can integrate it with your calendars, whether that be on Gmail, Office 365, Calendly or any other service.
Your prospects can book a meeting with your sales team at a time convenient for them. It's a double win; you are managing your team's workload and setting the prospects expectations. The lead is confident they will be contacted at a specific time.
You can also make sure the lead goes to the right team or individual salesperson. The chatbot triage's the user, understanding their requirements and qualifying them. It can see what pages they've visited on your website, recent content downloads and other interactions with your business.
By the time the chatbot-generated lead hits your sales team, they should be highly qualified, and your team know enough about them to close the sale.
