When a patient is sent home, they'll likely need to take a few steps to ensure their recovery. Failure to do so may lead to later complications.
Naturally, it can be easy for patients to forget the 'at home' steps they were given.
This leads to them doing one of three things; guessing the steps from memory, reading advice from the internet or ringing you back.
Directing your patients to your certified chatbot ensures the 'when at home' advice is correct, approved and relevant. This reduces the likelihood of a patient following incorrect advice or taking up your team's already-stretched time.
Using ubisend, you can provide the following:
- Instant, around-the-clock, access to approved information.
- Emergency contact information.
- Advice on when to contact you directly.
- Support for family, friends and carers.
While your chatbot is hard at work, it gathers a wealth of data to help you improve your services. Notice a large number of patients with a specific question? Then increase the depth of the information they are provided.
For some queries, you may prefer the patient always contacts you directly. Your chatbot can prompt patients to get in touch based on things like the patient asking or the topic they have requested information about.
Of course, ubisend is built for GDPR and compliance. You choose how long and where data is stored.
