Clearing is renown for being a stressful time for universities (and potential students), with many having to take on additional humans to cope with the workload.
This is where a chatbot comes in. A chatbot streamlines your clearing process, takes the pressure off your staff and enhances the service you provide. A chatbot reduces the number of additional staff that are required.
While it would be possible to automate the clearing process entirely, many universities prefer to speak to potential students before accepting them onto a course.
Using ubisend, you can spin up (without needing to be techy) a university clearing chatbot that guides students through the clearing process - reducing the resources required for each student and simplifying their clearing experience.
The chatbot takes the users actual or predicted A-level (and GCSE) results, suggests which courses are suitable and collects information to organise a callback or book them into courses. In real-time, the chatbot is looking at course capacity, and course or school leaders can change grade requirements during the clearing period and close courses as needed.
Maybe you have different numbers for different schools; your chatbot makes sure students ring the right one. Perhaps a course no longer has any vacancies; your chatbot can give students a real-time update of available spaces (before they start taking up the time of your team).
Whatever internal processes you have in place, ubisend enables you to build a tailored solution to reduce pressure on your team and make life that little bit easier for any (potentially stressed) students.
