A chatbot that enables consumers to submit an outage report to a utility company.
The chatbot can automatically gather information on the user’s location, the time and customer details can be collected and collated into an outage report. This report can be sent to your current systems for immediate tracking and action.
The user can be presented with information on potential outages in their area or known issues and when they’ll be resolved, helping to alleviate feelings of frustration by reassuring them that the problem is being dealt with.
