When you are putting a PC rig together for the first (or tenth) time, what is the one thing you really must be aware of?
Compatibility.
With all the different brands and specs available, you must make sure every single piece of the computer fits with each other. If one is incompatible, you've got a big ol' fail on your hands.
For people new to the PC building malarkey, purchasing all the components is a tricky affair. To help reassure them, offer a PC component compatibility chatbot.
Here's what it can do:
- Have an intimate understanding of the compatibility of each component.
- Recommend rigs based on the customers' wants and needs.
- Recommend component upgrades based on the customers' existing build and budget.
Of course, the purpose of the chatbot is not solely to make recommendations. After choices have been made by the customer, the chatbot can encourage purchase and take payment.
Coupling this feature with geolocation and, now, it can also organise the delivery of the items. Over the next few days, your chatbot can notify the customer of the progress of the delivery.
The ultimate goal of the chatbot is to provide an end-to-end, reassuring experience to the customer. Thanks to this approach, they can feel safe in their choice of components, plan their entire rig, and get it all delivered; in one simple conversation.
